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FREQUENTLY ASKED QUESTIONS

What is the estimated delivery time for an order?

All orders are delivered within 12-24 hours.

Where all locations do you deliver?

We deliver all over Delhi, Gurgaon, Noida, Greater Noida & Amritsar.

What is the mode of payment?

While placing the order online you can find multiple payment options for online payments or you can also opt for COD.

What is the order cancellation policy?

You can cancel your order 1 day prior to the day of delivery.

What is the order replacement policy?

We have a strict 24 hour return policy. Any product that has been delivered may be reported within 24 hours of delivery in order for us to process a replacement for the same.

What to do if I have received an incomplete order?

We apologize for the inconvenience. Contact us directly at 9599939319 and we shall do the needful at the earliest.

Can I pick up my order from your nearest outlet?

No, we do not have outlets as we are an exclusively online based store. You can use our website to place your order and it will be delivered to you on the next day.

What to do if my pincode is unavailable for delivery?

In case you face an issue while placing the order, kindly clear your browser cache and refresh the website. If your area is open for delivery you will be able to place the order after this. If you are still unable to place the order, please contact customer care at 9599939319.

Do you charge for delivery?

Delivery charge of Rs. 200 is levied only on orders below Rs. 1000. All orders above Rs. 1000 are delivered free of cost.

What are the food safety and delivery measures carried out during the Covid- 19 pandemic?

Being in the organic food industry and A+ grade product quality being our pillar, our pre covid -19 health and safety regulations were already quite stringent. From cleanliness of the processing unit to sanitization of delivery executives, everything was already being followed in the best possible way. However, with the covid – 19 outbreak we have made a few more additions to our processes including sanitizer spray on all personnel and vehicles entering the premises; multiple temperature checks of all personnel entering the facility. To keep all such information transparent for our clients, we now put temperature tags on all invoices containing the temperature of the processing in charge, inspection in charge and the delivery executive.